03-62767787 +60 18-324 4787

Frequently Asked Questions2022-09-01T17:33:40+08:00

Frequently Asked Questions

Please find a list of frequently asked questions below regarding your order, delivery, payment, refund and return.

What are your operating hours ?2022-09-01T15:53:06+08:00

Monday – Friday: 9am – 5pm

Saturday: 9am – 1pm

Do you have a physical shop ?2022-09-01T15:58:47+08:00

We are operating online at the moment and our Main Office is as follow :

No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Get directions here :
Google Map
Waze

What flowers & gifts do you provide ?2022-09-01T15:59:37+08:00
  • Flower Hand Bouquets
  • Flower Basket / Box / Vase
  • Wedding / ROM Bouquets
  • Opening Flower Stands
  • Condolence Funeral Stands
  • Food & Gourmet Hampers
  • Wine & Champagnes
  • Fruit Basket & Get Well Gifts
  • New Born / Toddler Gifts
  • Whole Cakes
  • Balloons & Bears
  • Sweets & Chocolates
  • Scents & Perfume
  • Festive Gift Hampers (CNY, Raya, Deepavali, Christmas)
How do I place an order ?2022-09-01T16:02:55+08:00

Step 1 : Visit our website at www.eskacreative.com

Step 2 : Select your interested product / add-ons

Step 3 : Proceed to checkout page

Step 4 : Insert Billing, Shipping details & Delivery date

Step 5 : Make full payment

Step 6 : Receive Confirmation of Order via e-mail

 

Option to place your order via e-mail / call / whatsapp

Email : enquiry@eskacreative.com

Phone : 03-6276 7787

Whatsapp : +60 18-324 4787/ +6012-6692818

What is your cut-off time for taking orders ?2022-09-01T16:06:11+08:00

Same-day delivery cut off time is 1pm (Mon- Saturday)

Orders placed after 1pm will be delivered the following day.

Can I change my order details ?2022-09-01T16:07:07+08:00

Yes, you can.

Email us at enquiry@eskacreative.com or Whatsapp us at +60 18-324 4787 1 day in advance.

We will try our best to accommodate last-minute changes, however do understand that if the gift is out for delivery already, we will not be able to make the change.

Can I cancel my order ?2022-09-01T16:08:05+08:00

Yes, you can.

Email us at enquiry@eskacreative.com or Whatsapp us at +60 18-324 4787 1 day in advance

Upon confirmation by our customer service, your payment will then be refunded to you via in store credit only and can be used to purchase any product in our store with a standard expiry date of one year.

Can I self-pick up the gift ?2022-09-01T16:09:12+08:00

Yes, you can. We advice you to place your order online 2-3 hours in advance.

Pick Up location as follow :

No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

Can I customize a gift ?2022-09-01T16:11:16+08:00

Yes, you can. Fill up this form here or you may speak to our customer service team via Whatsapp at +60 18-324 4787

Help ! My gift looks different2022-09-01T16:27:12+08:00

In the event that flowers or products are not available at the time of order, Eska reserves the right to substitute with similar products of equal or higher value while maintaining the overall look and feel.

What payment methods do you accept ?2022-09-01T16:29:32+08:00
  • Online Bank Transfer (FPX)
  • E-wallets (TouchNGo, Grab etc.)
  • Credit Cards (Visa / Mastercard)
  • Paypal

Bank Account Number as follow :

Public Bank Berhad
3132 8520 35
Eska Creative Gifting

Where do you deliver ?2022-09-01T16:31:00+08:00

We provide Free Delivery within Klang Valley (KL & Selangor)

There will be an additional surcharge for further locations based on areas that will be calculated automatically upon checkout.

We also provide Nationwide delivery of outstation location.

For more details on delivery , check out our Delivery Info Page

Can I select a specific delivery time ?2022-09-01T16:31:45+08:00

Our standard delivery timing is between 10am – 1pm and 2pm – 6pm and we are unable to accommodate to specific timing request.

However, if you have an urgent order, you may place your order with Urgent Delivery charges for us to make the delivery within 4 hours from the time of order made.

Please note we do not deliver after 7pm onwards the same day.

Do you do surprise delivery ?2022-09-01T16:32:27+08:00

Yes, we do. Please ensure recipient is present at the address provided to receive the gift and best to provide us both receiver and sender’s contact.

We only make the attempt to deliver once, if the delivery is unsuccessful, the flowers will be sent back to Eska and a notification will be sent to you.

A redirection fee will be charged for the second attempt to deliver (min MYR 35) and no replacement of flowers or in the event of failed attempt to deliver the gifts.

Do you delivery to doorstep ?2022-09-01T16:33:03+08:00

Yes, we do for landed properties. For office buildings, condominiums and guarded areas where we do not have the access to enter, we will contact the recipient to approach our driver to collect or have them placed at the designated pick up area (eg. Guardhouse / Lobby).

Can I track my order ?2022-09-01T16:34:00+08:00

You will receive an e-mail upon completion of delivery or you may contact our customer service team for further assistance as real-time tracking is not available at the moment.

Nationwide delivery will be provided with a tracking number once it is being shipped out.

Help ! My order was not delivered2022-09-01T16:34:44+08:00

Kindly contact our customer service here.

Am I eligible for a return or a refund ?2022-09-01T16:35:25+08:00

All products purchase online are not refundable unless proven misfit.

All refund will paid in the form of Cash Voucher / Points which can only be used on our online store.

In case of refund and complaint, please email directly to enquiry@eskacreative.com

I am dissatisfied with my gift.2022-09-01T16:37:39+08:00

Please send us a photo of the gift as soon as possible to our customer service team. Please understand that flowers / fruits are perishable items. We will get back to you as soon as possible and we do ask for your patience and understanding for us to resolve the issue. We highly appreciate your cooperation.

How do I make a return ?2022-09-01T16:38:44+08:00

Your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should mail your product to:

No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

What do I do with the flowers after receiving them?2022-09-01T16:39:23+08:00
  • Place them in a cool and ventilated spot, away from direct sunlight.
  • Place in air-conditioned room is advisable
  • Spray the flowers with some water on the flower buds to hydrate them.
  • You may cut the bottom of the stems and place them in a vase with clean water.
What do I do with the fruit baskets after receiving them ?2022-09-01T16:39:51+08:00

Have fruits kept in a refrigerated area and best to consume fresh within the day of receiving 2 – 3 days.

  • Free Delivery

    Extra perks when you order with us! Free delivery is available in selected zones in Klang Valley (Kuala Lumpur & Selangor)

  • Same Day Delivery

    Order your gifts by 1pm to get same-day delivery across the Klang Valley (Kuala Lumpur & Selangor).

  • Free Gift Cards

    Add heartfelt greetings to your customized message so you can share your love and appreciation for someone special.

Shop Uniquely For Every Occasion with Eska

Surprise someone on their next birthday, celebrate a holiday season, or send a gift to let them know they are on your mind.

Quality Guaranteed

Rest assured that every Eska product is always freshly made, so you can feel good about ordering one now.

Customizable Options

No matter what the occasion is, Eska can make any gift even more special with our personalized touch.

Save Time and Money

Whether it’s a floral bouquet or a personalized message, Eska is your one stop destination to choose from thousands of products that suit all budgets.

Mary Solomon
Mary Solomon
2022-03-30
We wanted to order a gift from Canada for family in KL. Eska’s website was easy to use with great gift photos and descriptions. Customer services was magnificent when we had problems with a phone number. The gift was delivered in good time and was exact to the description. Everyone is thrilled. Thanks.
Kistina Samsudin
Kistina Samsudin
2022-03-15
Team Eska did not disappoint! Service was top notch - I had a question regarding my order and Yanie was so quick to respond and was very accommodating. My dad absolutely loved the fruit basket! Fruits were fresh and they were wrapped beautifully. The added flowers were gorgeous! I will definitely be placing more orders in the future. Thank you!
Catherine Lim
Catherine Lim
2022-03-15
Online order process is easy and the delivery is efficient. Product quality is good too.
Easwari Thiagarajah
Easwari Thiagarajah
2022-03-04
Eska has never failed to deliver great quality and on punctual delivery.
Wirawan Halima
Wirawan Halima
2022-03-04
Fast Response & Great Service. Fully recommended. 😊👍
Elizah Othman
Elizah Othman
2022-02-25
Prompt reply on WhatsApp when queried. Efficient delivery to location and nice hamper. As per website.. thanks alot

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