Frequently Asked Questions
Please find a list of frequently asked questions below regarding your order, delivery, payment, refund and return.
Monday – Friday: 9am – 5pm
Saturday: 9am – 1pm
We are operating online at the moment and our Main Office is as follow :
No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Get directions here :
Google Map
Waze
- Flower Hand Bouquets
- Flower Basket / Box / Vase
- Wedding / ROM Bouquets
- Opening Flower Stands
- Condolence Funeral Stands
- Food & Gourmet Hampers
- Wine & Champagnes
- Fruit Basket & Get Well Gifts
- New Born / Toddler Gifts
- Whole Cakes
- Balloons & Bears
- Sweets & Chocolates
- Scents & Perfume
- Festive Gift Hampers (CNY, Raya, Deepavali, Christmas)
Step 1 : Visit our website at www.eskacreative.com
Step 2 : Select your interested product / add-ons
Step 3 : Proceed to checkout page
Step 4 : Insert Billing, Shipping details & Delivery date
Step 5 : Make full payment
Step 6 : Receive Confirmation of Order via e-mail
Option to place your order via e-mail / call / whatsapp
Email : enquiry@eskacreative.com
Phone : 03-6276 7787
Whatsapp : +60 18-324 4787/ +6012-6692818
Same-day delivery cut off time is 1pm (Mon- Saturday)
Orders placed after 1pm will be delivered the following day.
Yes, you can.
Email us at enquiry@eskacreative.com or Whatsapp us at +60 18-324 4787 1 day in advance.
We will try our best to accommodate last-minute changes, however do understand that if the gift is out for delivery already, we will not be able to make the change.
Yes, you can.
Email us at enquiry@eskacreative.com or Whatsapp us at +60 18-324 4787 1 day in advance
Upon confirmation by our customer service, your payment will then be refunded to you via in store credit only and can be used to purchase any product in our store with a standard expiry date of one year.
Yes, you can. We advice you to place your order online 2-3 hours in advance.
Pick Up location as follow :
No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
Yes, you can. Fill up this form here or you may speak to our customer service team via Whatsapp at +60 18-324 4787
In the event that flowers or products are not available at the time of order, Eska reserves the right to substitute with similar products of equal or higher value while maintaining the overall look and feel.
- Online Bank Transfer (FPX)
- E-wallets (TouchNGo, Grab etc.)
- Credit Cards (Visa / Mastercard)
- Paypal
Bank Account Number as follow :
Public Bank Berhad
3132 8520 35
Eska Creative Gifting
We provide Free Delivery within Klang Valley (KL & Selangor)
There will be an additional surcharge for further locations based on areas that will be calculated automatically upon checkout.
We also provide Nationwide delivery of outstation location.
For more details on delivery , check out our Delivery Info Page
Our standard delivery timing is between 10am – 1pm and 2pm – 6pm and we are unable to accommodate to specific timing request.
However, if you have an urgent order, you may place your order with Urgent Delivery charges for us to make the delivery within 4 hours from the time of order made.
Please note we do not deliver after 7pm onwards the same day.
Yes, we do. Please ensure recipient is present at the address provided to receive the gift and best to provide us both receiver and sender’s contact.
We only make the attempt to deliver once, if the delivery is unsuccessful, the flowers will be sent back to Eska and a notification will be sent to you.
A redirection fee will be charged for the second attempt to deliver (min MYR 35) and no replacement of flowers or in the event of failed attempt to deliver the gifts.
Yes, we do for landed properties. For office buildings, condominiums and guarded areas where we do not have the access to enter, we will contact the recipient to approach our driver to collect or have them placed at the designated pick up area (eg. Guardhouse / Lobby).
You will receive an e-mail upon completion of delivery or you may contact our customer service team for further assistance as real-time tracking is not available at the moment.
Nationwide delivery will be provided with a tracking number once it is being shipped out.
Kindly contact our customer service here.
All products purchase online are not refundable unless proven misfit.
All refund will paid in the form of Cash Voucher / Points which can only be used on our online store.
In case of refund and complaint, please email directly to enquiry@eskacreative.com
Please send us a photo of the gift as soon as possible to our customer service team. Please understand that flowers / fruits are perishable items. We will get back to you as soon as possible and we do ask for your patience and understanding for us to resolve the issue. We highly appreciate your cooperation.
Your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should mail your product to:
No 84, Jalan 8/62a, Bandar Menjalara,
52200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Place them in a cool and ventilated spot, away from direct sunlight.
- Place in air-conditioned room is advisable
- Spray the flowers with some water on the flower buds to hydrate them.
- You may cut the bottom of the stems and place them in a vase with clean water.
Have fruits kept in a refrigerated area and best to consume fresh within the day of receiving 2 – 3 days.
Please click here for some care tips on your specific gift types.
Shop Uniquely For Every Occasion with Eska
Surprise someone on their next birthday, celebrate a holiday season, or send a gift to let them know they are on your mind.
Quality Guaranteed
Rest assured that every Eska product is always freshly made, so you can feel good about ordering one now.
Customizable Options
No matter what the occasion is, Eska can make any gift even more special with our personalized touch.
Save Time and Money
Whether it’s a floral bouquet or a personalized message, Eska is your one stop destination to choose from thousands of products that suit all budgets.
