Terms & Conditions

Welcome to eskacreative.com. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Eska Creative Gifting’s relationship with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use our website. The term ‘Eska Creative Gifting’ or ‘Eska’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 84 Jalan 8/62A, Bandar Manjalara 52200 Kuala Lumpur. Our company registration number is 001412477-A. The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by Google Analytics only.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s).
  • We have no responsibility for the content of the linked website(s).

Payment Details

All personal orders must be charged through credit card or online transfer to ESKA CREATIVE GIFTING.

All cheques should be crossed & made payable to Eska Creative Gifting.

Bank Account Numbers

Public Bank Berhad : 3132 8520 35
Maybank Berhad : 5148 7900 9834

 

ORDERS 

All orders received will be confirmed immediately by our customer service support personnel. If you do not hear from us within an hour, please contact us. Corporate orders must be accompanied by Purchase Order with company stamp affixed and faxed over to our office.

 

UNAVAILABILITY OF PRODUCTS 

In the event that flowers or products are not available at time of order, ESKA reserves the right to substitute with similar products of equal or higher value.

 

RETURN & REFUND POLICIES

  • Please note that a fee of MYR 15.00 will be levied for redirection of orders
  • 50% for cancellation fees will be applied for cancellation of order.
  • All products purchase online are not refundable unless proven misfit. In case of refund and complaint, please email directly to may@eskacreative.com
  • All refund will paid in the form of Cash Voucher only.
  • In the event of returning of goods, please arrange with our customer service for pick-up or exchange at enquiry@eskacreative.com